Frequently asked questions
Everything you need to know about shopping at Dealz.
How fast is shipping?+
Orders ship within 1–2 business days. Standard delivery is 3–5 days; expedited options available at checkout. Free shipping on orders over $75.
What is your return policy?+
30-day no-hassle returns on most items. Final-sale and clearance items are noted on the product page.
How do you grade pre-owned items?+
Brand New, Like New, Excellent, Good, and Fair — each grade has a clear description and visible-flaw disclosure on the product page.
Which payment methods do you accept?+
Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay.
How do I track my order?+
You'll get a tracking link by email when your order ships. You can also track from your account dashboard.
Can I change or cancel my order?+
Reach out within 1 hour of placing the order and we'll do our best. Once an order has shipped, please use our easy returns process.